Cancellation Policy

It is not possible to cancel your BeyondBMI subscription within the first four months of joining. This is to ensure enough time on our programme to assess your treatment and service. If for any reason you are not happy with the programme after this four month period you can cancel your membership by contacting our customer support department. To cancel your subscription please email support@beyondbmi.ie and a member of our team will get in contact with you within 2 - 3 working days of receiving your request. (BeyondBMI working hours are Monday - Friday, 9am - 5:30pm).

All cancellation notices are subject to a minimum 30 day notice period from the date that your email is received to your next payment date.

For example if you wish to cancel your subscription and your next payment date is September 20th - you need to give us notice before or on August 20th to ensure that you will not be billed for your next payment.

If your cancellation notice is given within 0 to 29 days of your next payment date you will be billed for your next payment and cancelled after that. For example, if your next payment is September 20th and you give us notice between August 21st and September 19th, you will be billed for your next payment date.

It is not possible to pause your subscription. It is not possible to request a refund for your subscription once you have consumed any of our services. If you believe you have a specific circumstance you would like to discuss please contact us through support@beyondbmi.ie.

Customers who cancel their subscription with BeyondBMI will be contacted by a member of our team to gather feedback on our services and product.

BeyondBMI may update the cancellation policy at any time and update all existing customers via email..