Cancellation Policy

You may cancel your BeyondBMI subscription by providing at least 30 days’ written notice to our customer support team. To cancel, please email support@beyondbmi.ie. A member of our team will acknowledge your request within 1-2 working days of receipt (BeyondBMI working hours: Monday–Friday, 9:00 a.m.–5:30 p.m.).

The 30-day notice period is calculated from the date your cancellation email is received to your next payment date.

• Example 1: If your next payment date is 20 September, you must give notice on or before 20 August to ensure you are not billed for the September payment.

• Example 2: If you give notice between 21 August and 19 September, you will be billed for the September payment, and your subscription will end after that payment cycle.

Subscription pauses are not available. Requests may only be reviewed in cases of medical reasons or side effects. If this applies to your situation, please reach out to our support team support@beyondbmi.ie for review.

Upon cancellation, a member of our team may contact you to gather feedback on our services. BeyondBMI reserves the right to amend this policy at any time and will notify existing customers of any updates.