Monika Szmer, Customer Success
Behind the Scenes

Monika Szmer

Customer Success

MSc Physiotherapy

Experience15+ years
Consults inEnglish, Polish

About

Monika is an experienced Care Coordinator with a strong background in patient support, wellness services and holistic client care. She holds a Master's degree in Physiotherapy and has spent over 15 years working across healthcare, wellness and client-focused environments, helping people feel supported, informed and empowered throughout their health journey.

"I believe in creating a supportive and welcoming experience where every patient feels heard, cared for and comfortable throughout their journey."On her approach to care

Before joining BeyondBMI, Monika worked in wellness and clinical settings where she supported clients through consultations, care planning, appointment coordination and ongoing guidance. Her background in physiotherapy and body therapy shaped her holistic approach to care, with a strong focus on overall wellbeing, lifestyle balance and building sustainable healthy habits. Through working closely with individuals from many different backgrounds, she developed a deep understanding of the importance of compassionate communication, trust and personalised support.

Monika is passionate about helping people feel comfortable and confident while working towards their health and wellness goals. She believes in creating a positive and supportive experience for every patient and values a caring, empathetic approach that focuses on the person as a whole. Known for her warm and approachable nature, Monika enjoys building genuine connections and helping patients feel encouraged every step of the way.

Education

  • MSc Physiotherapy, The Bronisław Czech Academy of Physical Education, Kraków, Poland (2005-2010)

Before your first appointment

My goal is to ensure each person feels heard, respected and supported from the very beginning of their journey, with the reassurance that they are not alone in the process. I want every patient to know they will be welcomed with kindness, understanding and without judgement.

Starting a health journey or engaging with a clinic for the first time can feel overwhelming, so I always aim to help create a calm, supportive experience where people feel comfortable asking questions and taking things at their own pace.

While I'm not involved in clinical consultations, I genuinely care about making each person's experience with BeyondBMI feel as smooth and reassuring as possible. I take time to understand who you are, what you're hoping for and any challenges you might be facing, so I can help guide you towards the right support.

Ready to start with BeyondBMI?

Begin with a 2-minute eligibility check. We'll arrange a free care call before any payment, so you can ask everything you need to know.

  • Specialist obesity doctor 1:1 consultations (quarterly)
  • Specialist dietitian 1:1 consultations (quarterly)
  • Monthly health coaching 1:1 sessions
  • Multidisciplinary (MDT) review of your care
  • Unlimited access to an obesity nurse
  • BeyondBMI app, Private Member Community + Learning Library
Check eligibility → Email Monika

€150/month, all-in. Cancel anytime, no long-term commitment. Medication is prescribed and bought separately at pharmacy cost.